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Notifying Collector of Error Correction Training Requirement
September 1, 2001
DER/Employer, Medical Review Officer, Third-Party Administrator
Problematic Collections, Training
Who is responsible for notifying a collector that error correction training is needed?
Answer
- The MRO, in canceling a drug test, will determine if the collector is at fault.
- When the MRO reports the cancelled test to the employer, the MRO will note the reason for the cancellation and that, if appropriate, it was the result of collector error.
- The employer or service agent (e.g., MRO, C/TPA) designated by the employer is responsible for notifying the collection site of the error and the retraining requirement; and for ensuring that the training takes place.
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